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Starting in 2010, Corvirtus will send the Hire Right Newsletters on a quarterly basis.
Click here to recieve the newsletter!
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The Importance of Retaining Your Best
There are very few undisputed truths in the world of running a people intensive business, but there are a few. The one that seems to be ignored (or forgotten) the most frequently is that your best people have options, even in today’s economy.
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Brand Delivery is a Choice
Every choice you make affects the meaning you create and the consistency of your consumers' experiences. Given that, why would you leave the biggest drivers of your consumers' experiences to chance? |
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Operating in Challenging Economic Times is a Balancing Act
Rumor has it that the deepest recession in 70 years is over and that the US economy is showing signs of returning to growth. While this is good news and will have many of us breathing a tentative sigh of relief, the rest of the news is much less upbeat. |
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Are You Ready for the Upturn?
While the economic numbers suggest the worst of the recession may be over, or at least coming to a close in the near future, we are far from out of the danger zone. |
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Focusing on the Most Basic Business Relationship – You and Your Customer
In case you haven't noticed, your customers are becoming more savvy and discerning. Their expectations are higher and their willingness to settle for mediocrity has reached a new low. Pressed for time and cash, they are looking for "value." Aside from the fact that "value" will mean different things to different people, you have two challenges. |
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Selection Basics: Bringing On the Right Talent to Represent Your Brand
Many of us believe we make rational decisions most of the time and that we are good judges of people. Unfortunately, our experience and research shows that when we are asked to make rational decisions about people, our track record drops pretty dramatically. The good news is that several decades of work and research have shown that if we seek out and consistently use valid, objective information about the people we are considering bringing into our organizations, we can improve the quality of our decisions about people and grow our businesses.
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Overcoming The Challenges Of Doing More With Less By Hiring the Right People and Developing Them
If I had a nickel for every time I heard a Manager or General Manager say they were running “lean and mean” I would have… well, I would have a lot of nickels. The spirit of the statement is certainly appropriate—operating efficiently and without waste is always a good idea. However, simply reducing the quantity of your staff is frequently a recipe for poor employee and customer experiences.
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Employees Create Meaningful Connections
If your employees feel like their opinions matter and their ideas and suggestions are important, they will be motivated to do their best for your customers.
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Why Experience-Based Brand Differentiation?
It's the new buzz word but is it all just a bunch of hype? Not at all. In this economy, if your service levels don't match the message you are relaying to your customers about your brand, you might be in big trouble.
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Building Customer Loyalty in a Recession
It's not bullet-proof, but smart business owners know, focusing on the customer experience may be the one thing you can do to combat the recession. |
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