Employee engagement has a direct and measurable impact on talent retention, productivity, customer satisfaction and financial results. More importantly, employee experience has a profound impact on the delivery of your intended brand to customers.
Through experience surveys and associated feedback sessions, focus groups and analysis, Corvirtus helps you understand your employees’ perspectives and attitudes and identifies challenges or issues impeding top performance. We work with you to develop immediate, robust and lasting activities that can dramatically impact employee engagement, the customer experience and your bottom line.
In a recent study based on customer work, we found that companies with highest levels of employee satisfaction had 10% lower turnover rates and 8% higher customer satisfaction than those with less satisfied employees. Higher employee satisfaction also translated into higher revenues. For example, one company saw a $3,200 average weekly increase over the previous year.
Our surveys go beyond traditional employee engagement and satisfaction and also measure service climate, pride and loyalty. The results provide powerful insight for organizational change and improvement.
We also offer exit interviews and surveys to better understand the reasons behind turnover and a unique organizational value scan to engage your team in the identification of core corporate values.