For many years, Royal Caribbean International endured inconsistent hiring processes with no standardized tools in place for validating decisions. Yet, with rapid expansion, the cruise line was in need of a solid foundation and systematic approach that would identify and retain first-rate managers with the ability to adapt and thrive at sea. With the help of Corvirtus industrial/organizational psychologists, the cruise line successfully implemented a strategic hiring initiative, giving hiring managers the ability to precisely identify candidates with exceptional managerial skills and a service-driven mindset.more
UMB accredits hiring and retaining the right people to being the most significant reason for its solid reputation for integrity and expertise. Read further to understand how Corvirtus developed a customized Brand Ambassador Index to help UMB to identify individuals who have the skills and initiative to represent the company’s brand and contribute to the company’s success.more Download PDF
Successful organizations know how to execute a memorable customer experience. However, great customer experiences don’t just happen as a result of great products and spot-on pricing; it is your people who deliver your brand. Because your employees are so essential to your success, wise organizations focus on the experiences they create for their people and strive to build employee pride and loyalty.more
Read this case study to see how Corvirtus helped a 300+ unit quick service restaurant company organize a carefully constructed pilot study to validate the use of hiring assessments for managers and hourly employees.more
As part of an enterprise-wide strategy to become a “cult brand,” a large restaurant chain scrutinized its hiring processes. The restaurant sought to reduce restaurant employee turnover, which exceeded industry averages, and focus new hiring on identifying employees with the characteristics that fit the company culture and who would perform at high levels and deliver consistently superior customer service.
This case study details how Corvirtus worked with this 1,000+ unit restaurant company to revamp its hiring processes. Over five years, the company dramatically reduced its turnover, gained significant market prominence and saved an estimated $35M a year.more