Case Studies
Charting a Course for Hiring Shipboard Managers Focused on Leadership, Guest Service and Business Effectiveness
For many years, Royal
Caribbean International endured inconsistent hiring processes with no
standardized tools in place for validating decisions. Yet, with rapid
expansion, the cruise line was in need of a solid foundation and systematic
approach that would identify and retain first-rate managers with the ability to
adapt and thrive at sea. With the help
of Corvirtus industrial/organizational psychologists, the cruise line
successfully implemented a strategic hiring initiative, giving hiring managers
the ability to precisely identify candidates with exceptional managerial skills
and a service-driven mindset.
UMB Counts on Hiring Assessments to Help Predict Associate Performance in a Service-Driven Culture
UMB accredits hiring and retaining the right people to being
the most significant reason for its solid reputation for integrity and
expertise. Read further to understand
how Corvirtus developed a customized Brand Ambassador Index to help UMB to identify individuals who
have the skills and initiative to represent the company’s brand and
contribute to the company’s success.
Creating Positive Employee Experience Pays Off
Successful organizations know how to execute a memorable customer experience. However, great customer experiences don’t just happen as a result of great products and spot-on pricing; it is your people who deliver your brand. Because your employees are so essential to your success, wise organizations focus on the experiences they create for their people and strive to build employee pride and loyalty.
moreQuick Service Restaurant Demonstrates the Value of Hiring Assessments in Six-Month Pilot Study
Read this case study to see how Corvirtus helped a 300+ unit quick service restaurant company organize a carefully constructed pilot study to validate the use of hiring assessments for managers and hourly employees.
moreRevamped Hiring Processes Net $35M in Savings over Five Years
As part of an enterprise-wide strategy to become a “cult brand,” a large restaurant chain scrutinized its hiring processes. The restaurant sought to reduce restaurant employee turnover, which exceeded industry averages, and focus new hiring on identifying employees with the characteristics that fit the company culture and who would perform at high levels and deliver consistently superior customer service.
This case study details how Corvirtus worked with this 1,000+ unit restaurant company to revamp its hiring processes. Over five years, the company dramatically reduced its turnover, gained significant market prominence and saved an estimated $35M a year.
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