From the Blog

Emotional Intelligence In The Workplace — Leadership's Role

by Jennifer Yugo

Emotional intelligence matters for successful interactions with both customers and coworkers. Emotionally intelligent teams foster deeper awareness, understanding, and respect for the needs and emotions of others. This helps build a ‘bank’ of positive emotions and trust that can protect a team during difficult times. As your team focuses on creating positive emotions, your ‘bank account’ balance increases, as will creativity, innovation, and a willingness to serve.

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Hiring For Your Brand

by Danielle Winterberger

So what is it that draws customers in to a business and gets them excited about coming back? Creating a remarkable customer experience is how today’s best-in-class companies differentiate themselves from their competition. It starts with “branding” your business, and then hiring the right people to deliver a customer experience that defines that brand.

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